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Common Questions

 
 

+ Why Human Grade food?

Human grade, minimal ingredient diets offer a number of health & wellness benefits for dogs. Spot & Tango meals exclude all artificial additives, preservatives, and fillers typically found in commercial kibble and canned dog food products. Instead, our meals include fresh fruits, vegetables, carbohydrates, proteins, and a proprietary all natural supplement to ensure compliance with AAFCO dog food nutrient profiles for all life stages. Dogs who experience allergies, dander, obesity, diabetes, cancer or other health related issues may find that human grade dog food can alleviate the symptoms associated with these afflictions.

+ How much should I feed my dog?

We have a developed a proprietary algorithm to recommend a daily calorie amount and corresponding portion size based on your dog's specific profile (breed, weight, activity level, health issues, etc.). Take our quiz to determine your dog's personalized plan. In your trial box, we'll provide detailed instructions for how much to feed your dog.

You can also choose to mix Spot & Tango with your dog's current food by selecting the "Topper Plan" after completing the quiz. This is a great option for folks who want a healthy boost at a lower price.

+ What are the benefits of Spot & Tango?

Spot & Tango meals were developed by a leading team of veterinarians and animal nutritionists, and are complete & balanced for puppies & adults. Our food may help your dog lose weight, improve digestion, reduce allergies, and improve skin & coat, among a number of other health benefits. All of our recipes exclude artificial ingredients and wheat, soy, gluten typically found in commercial kibble. These additives are known culprits for a number of health related issues in dogs and cats.

+ What ingredients do you use?

We only use human-grade, fresh, locally-sourced ingredients in our food. It’s what we’re known for. Each recipe contains a protein, starch, fresh fruits and veggies, and a blend of all-natural vitamins and minerals. Nothing else. Ingredients are visible, nutritious, and of the very highest quality.

+ Why can't I just cook for my dog?

Many well-intentioned dog owners cook for their pups, and we're excited when people understand the benefits of a fresh, human-grade diet for dogs. That said, research has shown that over 95% of home-cooked dog food recipes do not meet the nutritional requirements for healthy dogs. Too few (or too many!) nutrients can result in serious complications. That's why Spot & Tango recipes were formulated by veterinarians and animal nutritionists -- so that you can sleep easy, knowing your best friend is getting exactly what they need.

+ Should I consult with my vet before switching Food?

While consulting with your veterinarian is not required to switch dog food, we encourage customers to contact their vet if they have any specific questions regarding their dog's dietary or nutritional needs.

+ How can I cancel or pause my weekly subscription?

You may cancel your subscription at any time by emailing info@spotandtango.com, or submitting the form on our "Contact" page. To view your scheduled charges at any time, login to your account at spotandtango.com and navigate to “manage subscriptions”, then “delivery schedule”.

Each dog's meals are cooked fresh to order, so all cancellation requests must be submitted by Thursday at 11:59pm EST before your next order is charged and prepared on Friday.

+ What if my dog doesn't like the food?

We give you your money back - simple as that. This guarantee applies to your 2-week trial order and all refund requests must be submitted by Thursday at 11:59pm EST before your next order is prepared on Friday. Refunds are processed same day.

+ How should I store my dog’s food?

Please place meals in the freezer immediately upon receipt. Meals may be stored in the freezer for up to 6-months. You may defrost in the refrigerator or in warm water prior to serving. Once meals are defrosted and opened, we recommend consuming within 4 days.

+ How much does this Cost?

You can try Spot & Tango for less than $1/day. Exact cost will depend on your dog's profile, and desired plan type.

+ Can I purchase Spot & Tango anywhere?

We sell online and in pet specialty stores throughout the Northeast. Please visit here for our store footprint.

+ Where do you ship?

We ship meals to all states in the USA (except for Hawaii and Alaska) via Fedex Ground, UPS, and USPS.

+ How does shipping work?

Our boxes are insulated with environmentally friendly green cell foam, made from corn starch and 100% biodegradable. Dry ice is used to ensure meals stay chilled during transit, particularly during warmer months of the year.

Boxes are shipped on a recurring basis; the delivery frequency is customized for your dog to ensure you never run out of food again! You will receive a confirmation email with your order and tracking number once each shipment goes out.

Please freeze meals immediately upon receipt. Spot & Tango is not responsible for refunds for delivered meals left unattended for 12-hours or more. We take pride in the high quality of our fresh, premium pet food. If you are dissatisfied with any item in your order, please contact us right away and we'll make it right.

+ How is your food prepared and cooked?

Spot & Tango controls every step of the supply-chain, from sourcing, to production, packaging, and delivery. Recipes are prepared with love at our USDA / FDA inspected kitchen in New York. Our natural ingredients are cooked in small batches at lower temperatures to maximize nutrient availability, and our facility is in strict compliance with HACCP food safety protocols.

Food is cooked fresh just days before it arrives at your door.

+ How is your food packaged?

Each meal is immediately vacuum sealed in certified BPA-free, food-safe pouches (absent of phthalates and other plasticizers), and flash frozen to preserve nutritional integriy.

+ What about safety?

Spot & Tango recipes are Complete & Balanced, formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for All Life Stages.

All Spot & Tango employees are required to obtain the New York City Health Department’s Food Handler’s Permit. Our facility is inspected by the Department of Health on a weekly basis to ensure the highest standards of safety and quality control.

Spot & Tango is registered with the NY Department of Agriculture & Markets.