This document was last updated on Jan 2, 2019
Request for Customer Data
Spot & Tango requires customers to fill out a registration form prior to allowing you to make purchases through the Spot & Tango website. We ask for information such as your name, mailing address, telephone number, and email address. When you submit your registration form, this information travels via the Internet and is stored for future reference when you return to shop again.
Web Server Cookies and Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses etc. are tied to personally identifiable information to enable our Web based service.
Customer Data Protection
We protect the security of your information during transmission by using Secure Server Sockets Layer (SSL) software, which encrypts any information that you give to us. We do not sell information about you with third parties. However, Spot & Tango may reveal customer data to third parties including third party affiliates, our sales representatives and business partners that may require information to invoice for a product purchased through the Spot & Tango website. Additionally, we use an affiliate and/or an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purpose.
We use customer data for these primary purposes:
To help you quickly find products, services, or information
To customize your shopping experience
To improve our services to you, including communicating with you about your pets’ needs
To help us create Web site content most relevant to you
To alert you to product upgrades, special offers, updated information, and other new services from Spot & Tango
To complete purchases, Spot & Tango will disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Spot & Tango on the site; (b) protect and defend the rights or property of Spot & Tango, or (c) act in urgent circumstances to protect the personal safety of users of the Spot & Tango website or the public.
As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. In the unlikely event that Spot & Tango or substantially all of its assets are acquired, customer information will be one of the transferred assets.
When you place an order with us, you are automatically included in our newsletter and special offers mailings and e-mailings. Spot & Tango periodically uses email to send newsletters, notify customers of current promotions, and to send updates about services and products offered by us. We use the email addresses you provide during registration or otherwise for these purposes. Customers and website users can indicate whether or not they wish to receive email messages from us. If you do not wish to receive information regarding Spot & Tango’s products, services, and promotions, let us know and we’ll discontinue sending you our newsletter and email marketing messages. You will continue to receive order confirmation email and other correspondence that relates to quotes or orders you have placed with Spot & Tango.
Children’s Privacy (under the age of 13)
Spot & Tango takes children’s privacy seriously. We do not seek to collect personal information about children through our website. If we become aware that a person submitting information to us through any part of our website is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. Since we do not seek to collect any personal information about children, and we delete information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, we will of course honor that request.
Chat Rooms and Bulletin Boards
Any information you submit or post to chat rooms or bulletin boards associated with this website will be publicly available and not private. You should not have any expectation of privacy for this information.